For landlords
Which areas do you cover?
East London: East Ham (E6), Manor Park (E12), Plaistow (E13), Ilford (IG1, IG3 and IG5) and Chadwell Heath (RM6). And the TS3 area of Middlesbrough.
What do you charge?
We offer guaranteed rent, or management for 20% of the monthly rent. See our fees.
How do you find and check tenants?
We check every tenant before they move in, with references, credit checks and Right to Rent checks.
How do you handle repairs?
Tenants report problems to us, usually by WhatsApp or phone. We arrange the work with our regular local contractors for plumbing, heating, electrical and handyman jobs.
What happens if a tenant doesn't pay?
We follow the rules for rent arrears set out in the Renters' Rights Act 2025.
For tenants
How do I report a repair?
Message us on WhatsApp or give us a call. Our details are on the contact page. Tell us what's wrong, and send a photo if you can.
What counts as an emergency, and what should I do?
A gas smell, a carbon monoxide alarm going off, a water leak or flooding, electrical danger, or a fire. See what to do in an emergency.
Where are my stopcock and meters?
It's different in every property, so ask us and we'll tell you where yours are.
How do I get a replacement key?
Contact us and we'll arrange one. If you've lost a key, you pay only the actual, reasonable cost of replacing it, or of changing the locks if that's needed, and we'll show you the receipt.
Can I keep a pet or decorate?
Ask us first, and we'll check with the landlord.
How do I get a copy of my tenancy agreement?
Ask us and we'll send you a copy.